IBS revenue from SAP system support projects for 2021 reached 769 mln. rubles. This represents an annual growth of 26.5%. The Russian market for outsourcing support of SAP solutions in 2021 saw a 7% growth, reaching 10.7 bln. rubles, as reported by TAdviser.
The experts interviewed by TAdviser concurred that there is still a need for SAP support services even after the vendor’s exit from the Russian market, as it is not feasible to promptly abandon the solutions used in crucial business processes. To ensure the continued development and functionality of these solutions, customers must seek a partner with expertise in offering non-vendor SAP support.
IBS is fully equipped to provide comprehensive support for SAP-based systems in Russia. This includes providing user support, resolving incidents related to software bugs, adapting to changes in Russian legislation, developing functional capabilities, and creating new functional modules.
In addition, IBS provides Carve-Out services for SAP systems during business restructuring and system migration, with full support for subsequent transfer from foreign to domestic data centers. These services enable companies that use SAP solutions as a digital platform to quickly segregate their IT landscapes as part of a business restructuring or to assign the IT landscape to local business units.
IBS revenue from SAP system support projects for 2021 reached 769 mln. rubles. This represents an annual growth of 26.5%. The Russian market for outsourcing support of SAP solutions in 2021 saw a 7% growth, reaching 10.7 bln. rubles, as reported by TAdviser.
The experts interviewed by TAdviser concurred that there is still a need for SAP support services even after the vendor’s exit from the Russian market, as it is not feasible to promptly abandon the solutions used in crucial business processes. To ensure the continued development and functionality of these solutions, customers must seek a partner with expertise in offering non-vendor SAP support.
IBS is fully equipped to provide comprehensive support for SAP-based systems in Russia. This includes providing user support, resolving incidents related to software bugs, adapting to changes in Russian legislation, developing functional capabilities, and creating new functional modules.
In addition, IBS provides Carve-Out services for SAP systems during business restructuring and system migration, with full support for subsequent transfer from foreign to domestic data centers. These services enable companies that use SAP solutions as a digital platform to quickly segregate their IT landscapes as part of a business restructuring or to assign the IT landscape to local business units.
“In my opinion, the result we have achieved confirms the correctness of the working model we chose more than 15 years ago, which was to separate SAP support outsourcing into a separate specialized business line, providing a global level of service and expertise in a 24/7 mode. We have always strived to build long-term, mutually beneficial relationships with all our customers, focusing not only on absolute reliability but also on adding value to their business. And with the services we now offer, companies operating in Russia can confidently continue to use and develop SAP solutions despite the vendor’s departure,” Dmitry Ivitsky, Director of Commercial Software Support at IBS, said.